Another user claimed that his 5G compatible phone was only capable of 3G speeds on Mint and suffered multiple outages. One review at Trustpilot compared Mint to Verizon and found it lacking in those very areas, specifically calling out T-Mobile's 'deprioritization' as the culprit. One reviewer on Trustpilotįrom reading through feedback, it seems that by far the most complaints surround what we'd categorize as 'coverage' - that being reception, call quality, calls dropping, and overall poor data speeds. As with any other cellular company, there are still numerous 1-star reviews being left at a wide range of review sites.įrom the very beginning I experienced performance problems with Mint's service. That doesn't mean everything is hunky-dory with Mint Mobile, however. Currently, Amazon review scores sit at 4.3 out of 5 and Best Buy scores at 4.5 out of 5, with most people again praising value as the standout feature. Like over at Trustpilot, generally speaking, customers at these sites are pretty happy with Mint Mobile. Naturally, large numbers of customers have been leaving reviews of the service itself as opposed to just the SIM card kits - over two thousand in the case of Amazon. Other treasure troves of useful customer feedback can be found over at Amazon (opens in new tab) and Best Buy (opens in new tab) - which both sell Mint Mobile SIM card kits.
As expected, most customers are particularly happy with the amount of money they're saving versus going with one of the bigger carriers (opens in new tab). With over six thousand reviews (6,800 in fact), we'd say that's a pretty good gauge of how customers feel about the service as a whole right now. Mint Mobile holds a Trustpilot rating of 4.7 stars out of five (opens in new tab) with 79% of all users rating the service as 'excellent' (top marks) overall. Like most carriers, there's a large amount of feedback scattered all across the internet, both positive and negative, so we took a deep dive to see what we could find on Mint Mobile to see whether it can really live up to the hype. You can visit its site here (opens in new tab), or see our Mint Mobile plans (opens in new tab) guide for more info.įor example, how users really rate Mint Mobile customer service, and, to what extent do things like 'deprioritization' and network slowdowns put a damper on all that cheap data allowance? It offers plans as low as $15 a month and operates on the T-Mobile network. Mint Mobile is one of the most popular prepaid carriers in the US at the moment.
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